Company Name: XXX Company
Register No:
Phone Number: XXX123
Email: xxx@mail.com
Order Processing & Handling Time
At XXX Company, we ensure that each handcrafted pewter item, from jewelry to kitchenware and vases, is carefully crafted and inspected before it leaves our workshop. All orders are processed within 2-3 business days of receipt. Custom pieces or special designs may require extra time, in which case, we will notify you of any expected delays.
Shipping Methods & Rates
We provide a variety of shipping methods to ensure safe and timely delivery to your doorstep. Shipping costs are calculated at checkout based on your location, the weight of your order, and the chosen method.
Domestic Shipping (Malaysia):
- Processing Time: 1-2 days
- Estimated Delivery: 3-5 business days, depending on location.
International Shipping:
- Processing Time: 1-2 days
- Estimated Delivery: 7-21 business days depending on destination.
Duties & Taxes for International Orders
International customers should be aware that customs duties, import taxes, or other fees may apply upon receipt of your order, which are not included in the shipping cost. XXX Company is not responsible for any of these charges, and it is the buyer's responsibility to check with their local customs office for additional details before placing an order.
Package Tracking & Shipping Delays
You will receive a tracking number as soon as your order has been dispatched, allowing you to monitor the progress of your shipment. While we strive for timely delivery, XXX Company cannot be held responsible for delays caused by weather, customs clearance, or courier issues.
Lost or Damaged Items
If your package is lost or damaged in transit, please notify us within 7 days of delivery. We will work with the shipping carrier to resolve the issue and either send a replacement or offer a refund if necessary.