At Tin Customize Online, every alloy and pewter piece is created through a careful balance of traditional craftsmanship and modern precision. As each item is individually crafted, subtle variations in texture, finish, or tone are expected and celebrated as part of its authenticity.
Non-Returnable Products
-
All sales are considered final.
-
Requests for return or refund due to minor variations in color, pattern, or finish will not be accepted.
-
Such differences highlight the individuality of each handcrafted product.
Damaged or Defective Merchandise
-
If your order arrives damaged or is found to contain a genuine manufacturing defect, you must notify us within 7 calendar days of delivery.
-
To assist us in addressing the matter, please provide:
-
Order number
-
A written description of the issue
-
Clear photographs of the defect or damage
-
Resolution Process
-
Upon verification, we will arrange for a replacement item or an appropriate alternative.
-
Tin Customize Online will bear the shipping cost for replacement of defective items.
International Orders
-
Buyers are responsible for all import duties, customs charges, and applicable taxes.
-
Replacement timelines may vary depending on international shipping conditions and customs clearance.
Customer Duties
-
Products should be inspected promptly upon delivery.
-
Packaging materials should be retained until the product is confirmed in good condition.
Contact Us
For claims or further inquiries, please reach out to our support team directly.
VBR THIVIAS TRADING
202103127324 (CA0323254-H)
Email: vbr-thivias@outlook.com
Contact: +60108456315